We receive several questions about the Afrika Museum. You can find the frequently asked questions and the answers below. When your question isn't answered, you can ask your question via the contact form or contact us by phone on 088 - 0042 800.
When is the Afrika Museum open?
The museum is open from Tuesday to Friday from 10 am to 5 pm and on Saturday and Sunday from 11 am to 5 pm. It is also open on Mondays on public and school holidays from 10 am to 5 pm. On public holidays different hours apply. See all opening hours.
Can I change my purchased tickets to another day?
Can't come on the day you bought tickets for? Send an email to firstname.lastname@example.org and we will help you move to another day. Please note that no refunds will be made for tickets already purchased.
Is the museum easily accessible?
We are easily accessible by car and bicycle. You can easily reach the museum by public transport via the RRReis Haltetaxi. This stop taxi runs on order between bus stations and also stops in front of the museum. You can book a ride via RRReis.nl/haltetaxi (info is in Dutch), by telephone on 085 – 004 66 99 or via the 9292 app. During the week, the bus stop runs between 06:00 and 01:00. On weekends and public holidays between 08:00 and 00:00. The bus stop runs throughout Gelderland. The rate consists of a boarding rate of € 2.02 + € 0.36 per kilometer.
You can also take line 8 from the central station via Berg en Dal (stop De Meerberg) or line 5 via Groesbeek (stop Dekkerswald). After both bus stops you will have to walk for 20 and 30 minutes respectively. See www.9292.nl for more travel advice.
It is also possible to park on the site of the Africa Museum. A parking coin of €2.00 is available at the cash register.
Incidentally, events take place in the Berg en Dal area that limit accessibility, such as the Zevenheuvelenloop. Always check our Tickets page to see if an event is taking place on the day of your visit.
May I take pictures in the museum?
Yes that is allowed. You can only take pictures without flash.
Is the museum accessible to disabled people?
Both the main building and the outdoor museum are wheelchair accessible. The first floor can be reached by using the elevator. The villages in the park are accessible by paved paths.
The museum has 3 parkings for disabled people. Three are located on the left of the entrance. Two are located close to the museum restaurant 'De Kalebas'.
Are dogs allowed in the museum?
No, dogs are not allowed on museum grounds. Guide dogs and assistance dogs are allowed, provided it is on a leash.
Are backpacks allowed in the museum?
No, backpacks are not allowed in the museum, as are bags larger than A4. Backpacks and bags larger than A4 are allowed in the museum park.
Does the museum have wardrobes or lockers?
Yes, the museum has a (unguarded) wardrobe. There are also lockers. Bags or backpacks larger than a sheet of A4 paper have to be placed in the provided lockers.
May I take food and drinks?
You can take food and drinks but it's only allowed to consume them in the outdoor museum.
Does the museum have an audio tour and in which languages?
Yes, the audio tour shows you the highlights of the permanent exhibition. The tours are available in Dutch, German and English. An audio tour is free and is available at the entrance.
Can I view the museum collection digitally?
In addition to the vast majority of our objects, you can also view our photo collection and most recent acquisitions on our online collection site. You can search for 'now on display', culture, area of origin and previous exhibitions.
Together with the Tropenmuseum in Amsterdam and the Museum of Ethnology in Leiden, the Africa Museum forms the National Museum of World Cultures. Since 2017, the National Museum of World Cultures has been working closely with the Wereldmuseum in Rotterdam. You can therefore also view the collections of these three museums on our collection site.
I would like to use the museum as a location to shoot pictures and videos. Is that possible?
This depends on the end goal. Make sure to contact the Marketing and Communication department by calling 088 0042 976.
Can I have an object appraised?
No, the Africa Museum does not appraise objects. You can go to an auction house or recognized appraiser in your region for this.